Returns & Exchanges
At Toy Company, we want every playtime to be perfect, which is why we offer a 30-day return policy on all unused and unopened toys. If your purchase doesn't bring a smile to your face, we are here to help with a quick and easy exchange or refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the toys in their original, unopened packaging and secure them in a sturdy shipping box to prevent damage during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing